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Get help with your HOT issues:

	Ensure adequate IT funding.

	How secure is your information?

	A quick-start guide to Asset Management

	Make IT systems a strategic tool.

	Make an informed system selection.

	SCADA Master Plan - the path to responsible system growth

WELCOME TO WESTIN

Westin develops comprehensive and sustainable business solutions to retain knowledge, optimize processes, maintain compliance, serve customers and improve asset life. As your trusted advisor, Westin works with you to implement practical, innovative changes to business processes, organization, culture and technology – the components of an enterprise solution.

From industry-leading concepts to the nuts and bolts of implementation, we apply unparalleled knowledge to guide water, wastewater, public works, utilities and other public agencies.

News

Westin Partners on Study to Model Optimized Customer Contact Center

What should Customer Contact Centers be in the future? Westin was a partner on a recently-completed WaterRF study to establish a model for optimized customer service.

Westin Adds Jeff Liebig as CFO

Jeff Liebig will lead continuous improvement initiatives to ensure Westin serves customers efficiently and affordably.

Peagler Expands Consulting and Security Team

Correggio Peagler joins Westin and extends services in IT Strategic Planning, business information systems and security.

More News

Feature

Performance Management Best Practices

A key aspect of improving performance is tracking information about service levels and associated costs. If this were simple, however, everyone would do it. Rather, many utility managers are:

Annoyed that key data from their systems is difficult to access and that data from different systems conflicts;
Frustrated that key decisions are made without timely or accurate performance-based information;
Unable to measure or trend progress toward desired goals;
Lacking proper reporting tools to effectively communicate with Board or Council members, regulators, rate payers and utility staff.

As a service to the water industry Westin is pleased to provide this overview of best practices for implementing an effective, performance-based management program.

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