CS-IMTech 2011

Customer Call Center of the Future

Presentation of findings from the AwwaRF Call Center Research Project. Establishes the vision for water utility customer service .

Charles County's Integrated Technology Strategic Plan

The foundation of Charles County’s improvement initiative is a utility-wide, Integrated Technology Strategic Plan that defines the vision and objectives to improve SCADA, asset management, data management and access, laboratory and GIS.

Mobile Workforce Improvement

Complete 40% more work orders. Reduce overtime by 48%. Cut abandoned calls in half. These are documented efficiencies, savings, and service improvements the City of Charlotte Utility Department attained by planning and implementing mobile technology and fully-integrated customer service systems.

Georgetown TX IT Master Plan

The City of Georgetown, TX is seeking to leverage information technology to help improve customer service and organizational performance.

Asset Management "By the Numbers"

What data do you need to support your Asset Management program? Where's the information coming from?